Case management for finance decisions as evidence arrives

Evidence arrives out of order over days, and a flowchart is drawn in advance. Decisimo runs tasks when their inputs reach the case file.

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What decisions that take days look like today

Evidence arrives out of order

From several sources over days

Flowchart drawn in advance

The process is fixed before a case begins

Late arrivals add branches

Each new document needs another path

A diagram nobody changes

Teams leave the process untouched

Corrected document, old conclusions

Earlier conclusions can stay out of date

One named reviewer

The case waits in that person's queue

A business onboarding case, through day nine

  1. Day 1: application received

  2. Registry lookup

  3. Owner sanctions screening

  4. Ownership extraction

  5. Risk rules refer the case

  6. Day 9: register corrected

  7. Tasks run again

The order comes from the data

  • Reads and writesEach task names the information it reads and writes
  • Evidence conditionsIt runs when inputs arrive and its output is missing or out of date
  • Pending valuesOther tasks can run while a lookup or person awaits a response
The Flow view displays task nodes linked by dotted data dependencies, including Facility assessment and Credit paper
Commercial facility, UK limited company links nine tasks by what each reads and needs.

Six task types, one case file

  • Human taskRead, judge or supply what is missing, routed by role
  • AIA versioned AI config lets a model read, extract, classify or draft
  • Document OCRDocuments become structured records on the case file
  • Decision logicRule sets, decision tables, scorecards or a whole decision flow
  • External dataBureaus, registries, sanctions lists, KYC providers and REST APIs
  • MemoDerived values, calculations and written memos
Facility assessment task showing its conditions, inputs, outputs and four decisions in a case file
Facility assessment shows its conditions, inputs, outputs and four named decisions.

The case records why each task ran

  • Value historyEach value records its task or person, time and run
  • Case activitySee what happened in order, including reruns and each trigger
  • Fixed releasesA March case keeps its March release available to read

The team changes its case design

  • AI-assisted draftsA person approves each proposed change against a diff
  • Impact viewFor an input, see which tasks rerun and which reviews return as new tasks
  • Before releaseRun whole cases in a sandbox, then compare versions and releases

Where case work fits

Onboarding and KYB, complex underwriting, claims handling, AML alert review, fraud investigation, disputes and credit restructuring.

Collections as case work

Decisions answered in one request

When a decision fits one request, use the same rule sets and scorecards in real-time decisioning.

Real-time decisioning

Questions we get asked

What is case management software?

Case management software organizes a case file, its tasks and the records created as evidence arrives. Decisimo runs each task when its inputs are on the case file, and records why it ran.

How is case management different from a BPM suite?

BPM suites ask you to draw a workflow. Decisimo runs tasks when their inputs are on the case file.

What happens when new evidence changes a decision?

Tasks that read the corrected document run again on their own. A dependent review comes back as a new task.

Where is case data stored?

The whole case file sits in a Postgres database the customer owns.

See a case run on its evidence

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