Articles

  • AI Drives Collection Revolution- Decisimo

    AI is changing how collection teams predict recovery and shape strategy. This article shows how to build a collections scorecard using behavior data and customer attributes, with the goal of estimating repayment likelihood more accurately.

    Published on:: 2024-08-10 18:35:48

  • Improving collection efforts with champion-challenger testing

    Champion-challenger testing gives collections teams a structured way to compare strategies, measure results, and choose the process that works best. This article explains how to define the test, set the sample size, track outcomes, and use the results to improve debt recovery.

    Published on:: 2024-08-10 18:35:48

  • Reviewing a Sample Call Script

    This article reviews a real-world BNPL debt collection call script to show how agents balance recovery with respectful customer communication. The walkthrough covers the main stages: identity verification, stating the balance and due date, confirming the payment method, and collecting alternate contact details. It shows a practical sequence that secures payment commitments and protects customer relationships.

    Published on:: 2024-08-10 18:35:48

  • Collections in consumer lending

    Collections in consumer lending are the coordinated actions used to recover overdue repayments. These actions include SMS, in-app messages, calls, letters, visits, and, when needed, legal steps. This piece explains the typical stages, including pre-collection, soft, early, late, and legal, their usual timing around due dates, and the trade-offs between in-house collections and outsourcing to third-party agencies.

    Published on:: 2024-08-10 18:35:48

  • Improving Debt Recovery with Practical Tools and Strategies - Decisimo

    This article covers practical tools and strategies to improve debt recovery, including collection platforms, predictive analytics, AI-based prioritization, mobile engagement, and social channels. It explains how to segment customers, automate outreach, and measure results to recover more outstanding debt at lower cost.

    Published on:: 2024-08-10 18:35:48

  • Debt Recovery Hub

    Practical guidance and resources for automating decision tasks across consumer lending collections, from pre-collection segmentation and agent scripts to outsourcing and debt sales. This hub covers tools, communication strategies, key metrics, and decision logic methods, including AI and champion-challenger testing, to improve recovery operations and collections efficiency.

    Published on:: 2024-08-10 18:35:48

  • From Contract to Collection: Selling Debts in Consumer Finance - Decisimo

    Selling debt portfolios is a standard part of consumer finance, but the process only works when the legal, contractual, and documentation steps are clear. This article explains how debt sales are structured, what compliance checks matter, and how portfolio pricing is typically assessed.

    Published on:: 2024-08-10 18:35:48

  • Estimating the Costs of the Collections Process for a Portfolio Acquisition

    Estimating collections costs for a portfolio acquisition starts with the inputs that matter: historic recovery rates, recovery timelines, and operating costs by channel. This article explains how to use those inputs to estimate future recovery, price a portfolio correctly, and assess the main factors that shape the collections process.

    Published on:: 2024-08-10 18:35:48

  • How Other Lending Processes Can Hurt Collections Efficiency - Decisimo -

    Collections efficiency drops when upstream lending processes create inaccurate or incomplete customer data, or when incentives favor volume over data quality. This article explains how sales and underwriting practices, from poor contact capture to weak verification methods such as OTPs, phone checks, and third-party data, reduce collections performance and where to focus operational fixes.

    Published on:: 2024-08-10 18:35:48

  • Outsourcing vs. Insourcing Debt Collection: Key Considerations and Potential Impacts

    Choosing between insourcing and outsourcing debt collection comes down to control, cost, expertise, and risk. This article breaks down the key tradeoffs, from debt type and recovery economics to brand impact and operational flexibility, so you can decide which approach fits your business.

    Published on:: 2024-08-10 18:35:48