Manual Review Rate

Manual review rate is the percentage of cases or transactions sent to human review after automated screening. In finance, e-commerce, and insurance, this happens when automated decision logic cannot produce a clear outcome, or when policy requires extra checks. Manual review can reduce errors and fraud risk, but it adds time and labor. Teams track this rate to balance automation with human oversight.

Example

An e-commerce company screens orders using predefined fraud rules. The system flags risky transactions. Some flags are unclear and need analyst review. The manual review rate is the share of all transactions sent to a human for a final decision. By tracking this metric, the company can assess rule accuracy and queue load, then adjust thresholds or rules to reduce manual work while maintaining fraud control.

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